The world of learning and development is changing – and fast.
To stay competitive, individuals, teams, and organisations need easy, effective, and engaging ways to access and share knowledge.

Are you an experienced customer support professional with a strong technical interest?
Do you enjoy troubleshooting, understanding how systems work, and helping customers solve complex issues?

At Learnifier, we believe in making learning easy, engaging, effective, and measurable. Our goal is to support our customers in building a learning culture that fosters both individual growth and organisational success.

Our learning platform (LMS) is trusted by thousands of users globally to improve training, collaboration, and performance. Guided by our core values — Live, Learn, Lead — we’re building a culture where continuous learning and innovation thrive.

Learnifier is in a scale-up phase, and we are now looking for a Customer Support Specialist with a technical focus to strengthen our Support team.

Your role

As a Customer Support Specialist at Learnifier, you will play a key role in supporting our customers by delivering clear, confident, and solution-oriented support. You will work closely with experienced support colleagues and collaborate with product and engineering teams when issues require deeper technical investigation.

Your focus will be on understanding our platform in depth, troubleshooting more advanced customer issues, and helping improve the overall quality of our support. You’ll also contribute to documentation, troubleshooting workflows, and internal knowledge sharing.

This role is well suited for someone who has solid experience in customer support, enjoys working in a SaaS environment, and wants to combine customer communication with technical problem-solving.

Examples of work task you will have

• Support customers through structured, professional communication and technical problem-solving

• Troubleshoot product-related issues and investigate root causes

• Analyse and work with technical information such as logs, system behaviour, or integrations (depending on case)

• Collaborate with product and engineering teams to improve product quality and customer experience

• Handle product- and engineering-related enquiries, both internally and externally (in Swedish and English)

• Act as a communication bridge between Support, Engineering, Customer Success, Sales, and Marketing

Experiences and skills

You have:

• Several years of experience working in customer support or technical support

• Experience supporting SaaS or system-based products

• Strong communication skills in English and Swedish, both written and spoken

• Confidence explaining technical topics clearly to non-technical users

• A structured and methodical approach to handling multiple cases and priorities

• Hands-on experience troubleshooting complex customer issues

It’s a plus (but not required) if you also have experience with:

• Working at a SaaS product company

• Reading and interpreting logs, working with APIs, or understanding integrations

• Basic scripting or coding (e.g. HTML, CSS, JavaScript, SQL, or simple automation scripts)

• Tools such as Slack, Google Workspace, or support ticketing systems

To thrive in this role we think you

• are an experienced support professional who enjoys taking ownership of complex cases

• have a strong technical curiosity and enjoy digging into how systems work

• like problem-solving and “detective work” to find root causes

• understand the importance of explaining technical issues in a clear and calm way

• strive for a holistic understanding of the product and how customers use it

We offer you

• Hybrid work model – flexibility to work from our Stockholm office and remotely

• A modern, centrally located office in the heart of Stockholm

• A skilled and supportive support team with strong product and technical knowledge

• Close collaboration with product and engineering teams

• Social events and team activities, including conferences, workshops, and seasonal celebrations

• Attractive benefits, including access to Werlabs health checks and more

• Competitive salary and benefits, reflecting your experience and contributions

• A chance to be part of an exciting scale-up journey, where your expertise truly matters

Does this sound like you?

Apply for the job or contact us if you have any questions!

Mattias Larsson - Head of Engineering
mattias.larsson@learnifier.com