Join Learnifier as a Senior Customer Success Manager!

At Learnifier, we help organizations create, share, and manage knowledge in a seamless and engaging way. Our Learning Management System is trusted by thousands of users globally, empowering businesses to enhance training, collaboration, and performance.

Guided by our core values — Live, Learn, Lead — we’re building a culture where continuous learning and innovation thrive.

Background

We’re looking for a Senior Customer Success Manager to join our dynamic team in Stockholm and take our Customer Success function to the next level. In this role, you’ll play a key part in ensuring that Learnifier´s customers achieve exceptional value from our Learning Management System. Your work will directly impact customer satisfaction, retention, and business outcomes while contributing to the continuous growth and evolution of our Customer Success strategies.

You’ll join a well-established SaaS company with a strong track record, where your expertise and ideas will make a real difference for both our customers and our organization. If you thrive in a collaborative, growth-oriented environment and are ready to bring your strategic thinking to a team that values innovation, this is the opportunity for you!

Your Responsibilities:

Build and nurture strong, long-term relationships with customers, helping them unlock the full potential of Learnifier's platform.

Own and drive strategies to improve customer retention, reduce churn, and maximize customer lifetime value.

Analyze customer data to identify opportunities for growth and proactively address challenges, ensuring customer success at every stage of the journey.

Collaborate with internal teams, including Sales, Product, and Leadership team, to align customer needs with business goals.

Use CRM tools (e.g., HubSpot, Startdeliver) and other analytics platforms to monitor customer health, track progress, and report on key metrics.

Provide feedback and insights to the Product team to inform ongoing improvements and innovation.

Champion a customer-first mindset and foster a culture of continuous learning and collaboration within the team.

What We’re Looking For:

Proven track record: At least 3 years of experience in a Customer Success or Key Account Manager role, preferably within the SaaS or software industry.

Strategic mindset: You have a results-oriented approach and hands-on experience in developing strategies to retain customers and drive business growth.

Enterprise experience: Proven ability to manage relationships with large, complex customers, navigating their organizational structures and delivering impactful results.

Customer retention expertise: Demonstrated success in reducing churn, improving retention metrics, and delivering measurable customer outcomes.

Tech-savvy: Familiarity with CRM tools (e.g., HubSpot, Startdeliver) and the ability to use data to guide decisions.

Exceptional communicator: Strong verbal and written communication skills in both Swedish and English, with the ability to convey complex ideas clearly and effectively.

Collaborative problem-solver: You excel at working cross-functionally to identify and implement solutions that meet customer and business needs.

Customer-focused leader: Passionate about helping customers succeed, with a proactive approach to identifying their needs and exceeding expectations.

What We Offer:

Hybrid work model: Enjoy the flexibility to work both from our office and remotely.

Modern office space: Work in our centrally located and inspiring office in the heart of Stockholm.

Social events: We celebrate together with a summer and winter party, each kicking off with a conference to reflect and recharge. You’ll also enjoy other team-building activities throughout the year.

Attractive benefits package: Including access to Werlabs health checks, an on-site naprapath, and more.

Competitive salary and benefits: Compensation reflecting your experience and contributions.

Location:

This role is based in Stockholm, Sweden. It’s a plus if you live in Stockholm, but it’s not a requirement.

Your Application

For this recruitment, you can direct all questions to Head of People, Frida Burge.
frida.burge@learnifier.com